Tuesday, November 17, 2009

Social Media and the Customer Experience

I had the pleasure of speaking with Blake Landau of Customer Management IQ about the convergence of social media and the customer experience. It's always a pleasure to work with Blake.

Take a listen! http://www.customermanagementiq.com/podcenter.cfm?externalID=251

Blake can be found on Twitter at @CustomerMgmtIQ

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